Dissatisfied client

I Mrs K Moodley have went to the Phoenix plaza MTN to renew my contract

This being 2 months ago, I was assisted by a salesman called Alli. I stressed that I want something affordable as I'm a single parent and therefore want something that I can afford. He offered me a package which was just over R300 and I settled for that, he however did tell me for the first month I will pay about R70 for some charges, I accepted. I have noticed a deduction on 2 successful months for a total amount of R350. As I was away and tried 2 call the call Centre, they were of no help to me, and asked me to go to the place where I took the contract, which was Phoenix plaza. I was away in Pretoria as my daughter was having a baby and was not in Durban. I had 2 come 2 Durban just 2 sort out the problem.

I went to the store and spoke to Alli who sold me the contract, he said he cannot understand what happened, So he did deactivate 1 gig which I was being charged for, I queried about my rebate on the 2 months that I was charged. He asked me 2 email him the very next day and remind him, so he will query, I told him I'm in college and it's difficult. He said please try. It was my tea break, and I emailed him, He did not reply, I went to store again, to enquire, and he said he was sick and only saw my email that morning. Anyhow he told me not to worry as he will attend to it. By now I was becoming frustrated with his lies, and wanted answers. I was surprised with his attitude and anger towards me, this was in front of fellow staff and customers. He threw a piece of paper 2 me and said this is the managers no and he will ask him 2 phone me. Being a customer, I was humiliated, embarrassed, and did not expect this kind of service, where is the value of MTN The manager has not called to Date.

I even asked if I could cancel this contract, he refused 2 explain. I would really appreciate an urgent intervention in this matter