Dissatisfied and Mis Information given upon taking out Handset Insurance with MTN

Once again I am writing about horrible/lack of service from MTN, this time the Insurance Department. On the 18th Mar 2020, my wife Mrs LE Fourie, called in to get our contract phones put on Insurance, which we found out that they were not Insured from when we took them in Jan 2020 when we did our upgrades. So 18th Mar 2020, my wife called into the call centre, and was firstly told that we were over the 30days period to get Insurance, which was esculated to a Supervisor, due to the fact that we had not been offered Insurance from the start. Great on the 18th Mar 2020 my wife recived an sms from you to advise that we were now Insured - Policy No: 408395 Last week Wednesday 25th Mar 2020 my phone suffered an accident whereby the screen got damaged, so today my wife calls in to make a claim, and to out horror she was told that one her phone was Insured. So now we sit with a problem, cause my phone is damaged, and due to pure neglagence on your side, i cant claim to get it repaired. I feel this is highly unfair and unjust that my wife was never ever told that it was only the one unit covered, when they both under the same contract with you guys.

Please can someone URGENTLY sort this mess out and assist us in helping getting my phone added onto my wifes phone insurance, and get it repaired in good faith.

My wifes ctc no is *** as she is the policy and contract holder.

Mr MJ Fourie