1 reviews | Active since Jul 2015
DISSATISFIED about service!!
RE: Dissatisfied customer. I am complaining about the repair of my IPhone 6. I have been a loyal customer of MTN: last 14 years.I have upgraded my contract 1 February 2015.Unfortunately, however, this time I am extremely unhappy.I took my cell phone to MTN Branch at the HEIDELBERG MALL:30 June [URL Removed] charging from 27 July 2015.It is in perfect condition except the charging issue. Firstly:They don't really know how to go about the repair due to strike action ongoing for 7 weeks. Repairs won't be able to collect my phone.This is unacceptable and that I am entitled to quality customer service.I must bring my phone in the following day and that my warranty is valid until the end of August 2015.On the 1 of July 2015 I returned my phone . Lauren is my consultant and complete the necessary forms incorrectly.I informed her that it is incorrect,I was treated with an attitude.On 14 July 2015,I follow-up as I have not received any feedback.Lauren again with an attitude,informed me that they wanted to contact me(they didn't).They cannot repair it and I threw my phone and put in the charger too deep.I said it is a LIE!They also don't know when I will have my phone back!BAD MTN
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of Lauren. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them with efficient services. We assure you, such problem will not arise again.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of Lauren. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them with efficient services. We assure you, such problem will not arise again.
This matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***