Dissatisfaction with the handling and resolving of the matter regarding the *****uelnty opened account

I would like to state my dissatisfaction with prolonged manner in which Mtn is taking to resolve my issue regarding the account that was opened **********ly under my name.Everytime I call it is either the champions can't pick up that case number,or I will be told that there are no documents sent viz affidavit and ID where these documents are found,I will be told they are not assigned to my name yet the very same service champions would have confirmed that they received my documents.I would thereafter be told that I can only follow up after another 7 working days as the new ticket will be issued.

This delay can only exacerbate the frustration I have as I did not open any account with MTN. 3rdly the other would demand that I answer security questions before helping me which I dont understand why because had the same security processes were followed, the account would not have been opein the first place.Here I am suffering without any hope for resolution of this matter and as if this was not enough the account has been handed over to attorneys, now I am worried over the issue of ITC listing for an account that I dont know and secondly the numerous calls from attorneys coupled with frustrating and poor service/reluctance to assist from MTN. What is it that I should do now to ensure that this is resolved and this account is removed from my name under credit bureau.