dissatisfaction with handset

I posted a complaint on HelloPeter on 25 January relating to my dissatisfaction with the poor service received from MTN Zewenwacht when purchasing my latest handset. Ayanda from MTN's complaint department, responded to my complaint (REQ: ***) on 27 January saying that the matter had been \escalated to MTN Zewenwacht's management team\" , that the matter was receiving \"urgent attention\" and that MTN Zewenwacht would \"contact me with feedback\" asap. Well, it has no been 20 DAYS and still I wait for their response. Also, I lodged a complaint 10 days ago on the MTN Complaints Department's web page and they rep**** that they would get back to me within a maximum of 5 days. Not surprisingly, I have had NO WORD from them either. I am so disgusted by MTN's non-existent after sales service. Surely they are not to be allowed to do as they please and then refuse to be held accountable?!"