Dissatisfaction Service

I am writing to express my frustration and seek immediate assistance regarding my account issues that have severely impacted my ability to work. Recently, I subscribed to your month-to-month Home Router package, but my account was accidentally cancelled. Upon escalation, I was advised to reopen a new account, which I did, while keeping the original router safe for any future inquiries.

Unfortunately, my second account has now been blocked due to an outstanding amount of R2040, which I was unaware of and believed all my payments were up to date. From my discussions with MTN coverage, it seems this amount is related to the router device. However, I was never notified to return the device or advised about any collection process that might take place.

I find it very concerning that my account was blocked without proper communication regarding this matter. I have also reached out to your store ( MTN Bendor Polokwane )for assistance, where they advised me that my ongoing issue will be resumed tomorrow as per call they had with Head Office or Some Support Team not in their domain. This uncer*****y makes it incredibly difficult for me to manage my deadlines, especially considering I pay my monthly subscription regularly.

I kindly request immediate clarification on this matter and assistance in resolving my account blockage so I can resume my work without further disruption. Thank you for your attention to this urgent request.