PS
Patricia S
1 reviews | Active since Aug 2013
23 Jun 2015, 23:42
dissatisfaction of service rendered
My phone contract expired on May 25. I want to cancel the contract but because of the ongoing strike at mtn I couldn't reach any consultant on the 808 number. I went to Vaal mall mtn store they could not help me it's worse in Evaton mtn store from which I bought the phone a certain guy called Dan referred me to other mtn stores. I took my s4 to Evaton for repair Dan referred me to Samsung without helping me. On 19 June 2015 a deduction R707 made by Mtn from my account I'm not able to reach anyone on 808 number to query deduction
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MTN South Africa's replyOfficial
05 Jul 2015, 11:34Hello ****,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your line has been cancelled today and migrated to prepaid.
According to our records, the amount of R707.00 is for the usage on both your number from 20 April to the 20 May.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your line has been cancelled today and migrated to prepaid.
According to our records, the amount of R707.00 is for the usage on both your number from 20 April to the 20 May.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply05 Jul 2015, 11:34
Official
Hello ****,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your line has been cancelled today and migrated to prepaid.
According to our records, the amount of R707.00 is for the usage on both your number from 20 April to the 20 May.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your line has been cancelled today and migrated to prepaid.
According to our records, the amount of R707.00 is for the usage on both your number from 20 April to the 20 May.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica