Dissatisfaction MTN

On the 9th October 2017 I app**** for an upgrade on my existing MTN contract. The application was approved and I was to receive an i phone se. I was told it would take 7 days for the deliver of my new ph. Today 7th November I am still no closer to receiving my ph. Several calls were made by me to mtn requesting an update and on each occassion I was given an excuse i.e. no stock, application still being processed, there is stock, no stock and the ph is with the courier service. On every occassion I phoned I was told that they would revert to me but todate I have not received a single call from MTN. The service I received is nothing short of shocking. I have only ever had a contract with MTN but this experience has left a bitter taste in my mouth. I will be approaching another service provider where I hope to receive better service. When calling today - the excuse was that they are awaiting feedback from another department within MTN. One last thing - whenever asked to speak to to manager - they were either on lunch, in a meeting or not available to take my call. Need i say more.