Dissatisfaction Customer Service

Item: MTN South Africa
Rating: 1
Author: Clinton J

I am hereby writing the review on hello peter, because I have exhausted all my remedies available to me. I took out a 2 year contract deal with MTN on the 14th December 2019 at the Parow Center Brunch Western Cape.

The consultant that assisted me was Kim Williams and the contract consisted out of a laptop, portable router and data. Here follows the 1st contractual dispute that I have experienced with MTN was that they didn't give me the amount of data that was agreed upon in the contract but instead they gave me less data.

I made contact with customer service in this regard for the matter to be resolved on multiple times but on each time they had a different excuse and my matter was still unresolved . I went on to continue paying my contract despite the fact of dissatisfaction with their customer service. In November 2021 I went to the MTN brunch in Parow Center in the hopes to settle my outstanding balance earlier than expected, however as I was about to settle my balance one of the consultants told me that my contract was not supposed to be a 2 year contract but instead it should've been a 3 year contract. I advised the consultant that a 3 year contract was not the terms that I agreed upon but a 2 year deal. I also advised the consultant that I have the original copy of my 2 year contract

Despite me advising them about my contract that I have, MTN representatives explain to me that Kim Williams whom assisted me in taking out the contract in December 2019 made a mistake in terms of the years. I therefore requested to speak with the manager at the brunch and she did all the validation checks on my contract and advised me that the contract checked out and that indeed Kim made a mistake from her side. The manager than went further by telling me Kim ( consultant) has been transferred to the Tyger valley brunch. She contacted the Consultant and the manager advised me that I should go to the Tyger Valley brunch and set up a meeting with Kim to discuss how I am going to pay for another year( 3rd year) going forward. I refused to go to Tyger Valley and pay for 3rd year on the contract which should've initially only lasted 2years. I asked to speak with a regional Manager as I was dissatisfied with customer service I received at the brunch, but the manager and myself ended up to exchange contact details and she advised me that she will be in touched with me. I went to the brunch multiple occasions after the incident and still I have not been assisted in my query and its nearly a 1 year now.

The other day out of the blue I received a call from the recoveries departed stating that my account has been handed over meanwhile I Have been doing follow-ups with MTN without success. MTN have actually ruined my credit reputation and I don't know actually where to report them to. I also want them to be removed from my credit profile and to correct the mistake they made as they were breaching contract by expecting me to pay another year on contracted as a mistake caused by them.

I would hereby appreciate it if one of MTN senior managers can contact me back on my cell number: *** or Email Address: Clintonjaars25@gmail,com. A copy of my contract can be provided based upon request.