tM
tembisa M
1 reviews | Active since Sept 2017
29 Sept 2017, 15:08
dissatisfaction
Called MTN for an upgrade on 27.07.17 and am yet to still receive the handset,but I've been making payments. don't know who to blame MTN or their delivery company.....
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MTN South Africa's replyOfficial
29 Sept 2017, 16:42Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have contacted the DSV delivery group, they have confirmed that they have delivered to late and missed you. The parcel is with them. They will contact you and arrange delivery time with you.
We will pass a goodwill credit to the account for the promo fee for August and September due to the device not as yet received.
The goodwill credit will reflect on the account next week.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply29 Sept 2017, 16:42
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have contacted the DSV delivery group, they have confirmed that they have delivered to late and missed you. The parcel is with them. They will contact you and arrange delivery time with you.
We will pass a goodwill credit to the account for the promo fee for August and September due to the device not as yet received.
The goodwill credit will reflect on the account next week.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,