Dissatified MTN Contract Holder

TO WHOM IT MAY CONCERN RE: MTN ACCOUNT HOLDER: WILLIAM BRIAN BRAAF ACCOUNT NO: A*** CELL NO: *** – CONTRACT PHONE I am a very dissatisfied MTN Contract holder, and that is putting it mildly. You have no idea how angry and frustrated I am, as I am getting nowhere with the current queries I have raised with the service provider. I will once again state my case as follows: • I have my contract phone with the abovementioned number. Three other cellphones on Top up. One cellphone I reported as lost and has subsequently been blacklisted as a result thereof, cell no: ***. For the record the three cellphone that I am mentioning, in particular are the top up phones and an amount of ±R200.00 airtime is loaded by MTN every month. In respect of this lost cellphone, when I reported the cellphone lost during June 2015, MTN did not even respond to our reporting the phone lost and any further information required as i.e the ITC number. Because I haven’t heard from MTN ± a month later, I went back to the C**** Walk branch to sort out the blacklisting of the cellphone, which was then only attended to. • During February 2015 I attended at one of MTN’s Offices, at Montague Gardens Service Centre, to hand in my cellphone for repairs. • Prior to handing in my cellphone for repairs by billing averaged R1,500.00. • After I received my cellphone back from being repaired, my bills from March 2015, increased dramatically to anything from R3,000.00 to R10, 000.00. • It was at this point that I phoned MTN, on numerous occasions, wanting some clarity on the excessive billing on my current account. I attach my emails to MTN dated 13 March 2016, for ease of reference and to depict the numerous times I queried my account with this provider. I am being advised by MTN that they’ll revert to me with my queries, but to no avail. I end up at a dead-end, with no results, but just further accounts/statements. It seems to me that they are doing it on purpose to run up my account and no one takes responsibility to bring an end to my enquiries. • I attach hereto a breakdown received from MTN as “List of Items from 07/05/2014 – 08/09/2015” you will note how my account escalated. • What I require is a complete list as to how they arrive at the billing of such a nature, in order for me to understand why my billing is so high. • All these months have passed with increased bills, but no resolutions to my queries. I feel that MTN is to be blamed for my account that is so high because they are not giving me what I requested as this has been an ongoing saga and no light at the end of the tunnel. • I can ill afford accounts of this nature and do not have that kind of money to give to MTN, let alone not explaining why my bills are so high. • It seems that I have no right to know what I am being billed for. • For the record my cellphone as well as the top up cellphones have been suspended since August 2015, hence I am not able to use any of the cellphones, but accounts/statements is being posted and emailed to me on a monthly basis. Please see one of the attached accounts/statements/invoices as proof of what I am trying to explain. • I am not even able to make use of the ± R200.00 airtime on the top up cellphones, but I am being billed for it. Can you understand that, I ask you? • If a cellphone/cellphones are suspended are you still liable for payment of airtime that you did not use? I do understand that the top up cellphones are linked to my main contract and the R200.00 airtime is supposed to be loaded on the individual cellphones, but we are not getting the airtime, due to the suspension of the cellphones. So how am I billed for something that I am not the recipient of? • For the record my contact terms has come to an end, but due to the outstanding accounts I am not able to cancel my contract with the provider and the irony of all I am still being billed for this contract. I humbly ask that you assist me with my difficult situation that has no end in sight.