Dissappointed
<p>I am highly dissapointed in MTN , I have never experienced any major network glitches with them as a result I ported my other number from one service provider to MTN.</p> <p>On Saturday the 15th April I went to Nelspruit for a sim swap (contract) I paid a fee of about R135, to date I am still not connect, when I try to make phone calls it says the service has been suspended, May somebody please help me understand what is really happening as I am running out of patience, 3 days is a very long time without a phone.</p>
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MTN South Africa's replyOfficial
18 Apr 2017, 19:55Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with cell number in question or id number in order for us to be in a position to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Best regards,
MTN South Africa's reply18 Apr 2017, 19:55
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with cell number in question or id number in order for us to be in a position to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Best regards,