AB
Ayanda B
1 reviews | Active since Mar 2010
05 Feb 2016, 13:26
Dissappointed
In October I called in to cancel my contract with MTN and to migrate my number to prepaid.<br> <br> Instead November a debit order went through, upon my enquiry I was told it's the last payment.<br> Again in December debit order went through and called in to understand what happened. i got an email from retentions dept to ask why i want to cancel, i was puzzled as i have started requesting for cancellation in October already..<br> <br> To my surprise in January my account was debited and I had assumed this was all sorted out.<br> <br> Can you please advise why is this happening, I demand a refund for all this because I have given notice in due time and now MTN is just *****ing from me<br> On the 25 February I called in and was promised to be called back till this day I am still waiting for that call.<br> <br> I have been with MTN for a long time, this is the first time I get to experience such.<br> <br> I am contactable on ***<br> <br> Regards<br> Ayanda<br>
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MTN South Africa's replyOfficial
06 Feb 2016, 20:31Hello ayaboco,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
In October the line could not be migrated to prepaid because the term date was 2015-11-19, the amount that was debited in December was for your last invoice dated 2015-11-20. On our system there is no record after the term date to have the number migrated to prepaid then in January your account was debited for the invoice dated 2015-12-20 , it is only on 29/12/2015 that another migration was requested which is why R228.00 has been credited for the invoice dated 2016-01-20 for late cancellation reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
In October the line could not be migrated to prepaid because the term date was 2015-11-19, the amount that was debited in December was for your last invoice dated 2015-11-20. On our system there is no record after the term date to have the number migrated to prepaid then in January your account was debited for the invoice dated 2015-12-20 , it is only on 29/12/2015 that another migration was requested which is why R228.00 has been credited for the invoice dated 2016-01-20 for late cancellation reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply06 Feb 2016, 20:31
Official
Hello ayaboco,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
In October the line could not be migrated to prepaid because the term date was 2015-11-19, the amount that was debited in December was for your last invoice dated 2015-11-20. On our system there is no record after the term date to have the number migrated to prepaid then in January your account was debited for the invoice dated 2015-12-20 , it is only on 29/12/2015 that another migration was requested which is why R228.00 has been credited for the invoice dated 2016-01-20 for late cancellation reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
In October the line could not be migrated to prepaid because the term date was 2015-11-19, the amount that was debited in December was for your last invoice dated 2015-11-20. On our system there is no record after the term date to have the number migrated to prepaid then in January your account was debited for the invoice dated 2015-12-20 , it is only on 29/12/2015 that another migration was requested which is why R228.00 has been credited for the invoice dated 2016-01-20 for late cancellation reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,