DISSAPPEARING DATA
<p>MY DATA USEAGE WITHOUT DOWNLOADING ANYTHING LIKE MOVIES OR SUCHLIKE SEEMS TO BE ABOUT 5 TO 10 GB PER WEEK, THIS EVENING WITHIN A 2 AND A HALF HOUR PERIOD 1GB OF DATA MYSTERIOUSLY DISAPPEARED, THE STAFF AT MTN TOLD ME TO SWITCH OF MY DEVICE AND WHEN I SWITCH IT ON AGAIN MY DATA WOULD REAPPEAR....WELL TO MY DISAPPOINTMENT AND DISGUST THIS DID NOT HAPPEN....,MY DATA NUMBER ********** 090....THEY ARE WELCOME TO CHECK THE USEAGE, BETWEEN YESTERDAY AND TODAY 6 AND 7 JANUARY 2GB GONE, TONIGHT 1GB....AN NO MY DEVICE DID NOT UPDATE, NO BACKGROUND RUNNING APPS AS I HAVE SET ALL APPS TO REMAIN OFF UNTIL REQUIRED, NO UPDATES ON MY LAPTOP, JUST DATA BEING ******. MY WIRELESS NETWORK ONLY HAS ONE DEVICE CONNECTED TO IT - MY OWN LAPTOP. PLEASE EXPLAIN THIS TO ME </p>
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Replies (2)
MTN South Africa's replyOfficial
26 Jan 2017, 10:33Good day Tony,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we have checked your usage for the period 2017-01-06 00:00 to 2017-01-07 23:59 and it is as below:
2017-01-06 11:16:42 - *** bytes
2017-01-06 12:16:03 - *** bytes
2017-01-06 12:16:03 - 51200 bytes
2017-01-06 18:33:23 - *** bytes
2017-01-06 19:11:37 - *** bytes
2017-01-06 20:35:49 - *** bytes
2017-01-06 21:32:36 - *** bytes
2017-01-06 22:22:11 - *** bytes
2017-01-06 22:22:11 - 153600 bytes
2017-01-07 18:49:30 - *** bytes
2017-01-07 18:53:57 - 51200 bytes
2017-01-07 19:39:19 - *** bytes
2017-01-07 21:09:10 - *** bytes
2017-01-07 21:13:20 - ***0 bytes
2017-01-07 21:25:22 - 25600 bytes
2017-01-07 21:33:09 - 896000 bytes
Total = *** BYTES which is equivalent to 2.18072GB
It appears that most of your sessions are default application that consume large amounts of data per session. Also please be advised that data can only be depleted by activities that occur in the device as these usage records are pulled directly from the sim serial number (which is unique for all cellphone numbers).
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply26 Jan 2017, 10:33
Official
Good day Tony,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we have checked your usage for the period 2017-01-06 00:00 to 2017-01-07 23:59 and it is as below:
2017-01-06 11:16:42 - *** bytes
2017-01-06 12:16:03 - *** bytes
2017-01-06 12:16:03 - 51200 bytes
2017-01-06 18:33:23 - *** bytes
2017-01-06 19:11:37 - *** bytes
2017-01-06 20:35:49 - *** bytes
2017-01-06 21:32:36 - *** bytes
2017-01-06 22:22:11 - *** bytes
2017-01-06 22:22:11 - 153600 bytes
2017-01-07 18:49:30 - *** bytes
2017-01-07 18:53:57 - 51200 bytes
2017-01-07 19:39:19 - *** bytes
2017-01-07 21:09:10 - *** bytes
2017-01-07 21:13:20 - ***0 bytes
2017-01-07 21:25:22 - 25600 bytes
2017-01-07 21:33:09 - 896000 bytes
Total = *** BYTES which is equivalent to 2.18072GB
It appears that most of your sessions are default application that consume large amounts of data per session. Also please be advised that data can only be depleted by activities that occur in the device as these usage records are pulled directly from the sim serial number (which is unique for all cellphone numbers).
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's replyOfficial
26 Jan 2017, 10:33Good day Tony,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we have checked your usage for the period 2017-01-06 00:00 to 2017-01-07 23:59 and it is as below:
2017-01-06 11:16:42 - *** bytes
2017-01-06 12:16:03 - *** bytes
2017-01-06 12:16:03 - 51200 bytes
2017-01-06 18:33:23 - *** bytes
2017-01-06 19:11:37 - *** bytes
2017-01-06 20:35:49 - *** bytes
2017-01-06 21:32:36 - *** bytes
2017-01-06 22:22:11 - *** bytes
2017-01-06 22:22:11 - 153600 bytes
2017-01-07 18:49:30 - *** bytes
2017-01-07 18:53:57 - 51200 bytes
2017-01-07 19:39:19 - *** bytes
2017-01-07 21:09:10 - *** bytes
2017-01-07 21:13:20 - ***0 bytes
2017-01-07 21:25:22 - 25600 bytes
2017-01-07 21:33:09 - 896000 bytes
Total = *** BYTES which is equivalent to 2.18072GB
It appears that most of your sessions are default application that consume large amounts of data per session. Also please be advised that data can only be depleted by activities that occur in the device as these usage records are pulled directly from the sim serial number (which is unique for all cellphone numbers).
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply26 Jan 2017, 10:33
Official
Good day Tony,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we have checked your usage for the period 2017-01-06 00:00 to 2017-01-07 23:59 and it is as below:
2017-01-06 11:16:42 - *** bytes
2017-01-06 12:16:03 - *** bytes
2017-01-06 12:16:03 - 51200 bytes
2017-01-06 18:33:23 - *** bytes
2017-01-06 19:11:37 - *** bytes
2017-01-06 20:35:49 - *** bytes
2017-01-06 21:32:36 - *** bytes
2017-01-06 22:22:11 - *** bytes
2017-01-06 22:22:11 - 153600 bytes
2017-01-07 18:49:30 - *** bytes
2017-01-07 18:53:57 - 51200 bytes
2017-01-07 19:39:19 - *** bytes
2017-01-07 21:09:10 - *** bytes
2017-01-07 21:13:20 - ***0 bytes
2017-01-07 21:25:22 - 25600 bytes
2017-01-07 21:33:09 - 896000 bytes
Total = *** BYTES which is equivalent to 2.18072GB
It appears that most of your sessions are default application that consume large amounts of data per session. Also please be advised that data can only be depleted by activities that occur in the device as these usage records are pulled directly from the sim serial number (which is unique for all cellphone numbers).
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,