DISSAPOINTING SERVICE FROM MTNSA

I entered into a cellphone contract with MTN in 2020, which came to an end in 2023. Upon contacting MTN at the end of the contract, I was unexpectedly presented with an outstanding invoice of R4,800, which I strongly dispute. Since then, I have made numerous attempts to resolve this matter through calls and emails, providing reference numbers and explanations each time. Unfortunately, I have been repeatedly referred from one department to another without any resolution. During this period: • My service was suspended multiple times, despite my explanations. • MTN temporarily restored my service after calls, only to suspend it again. • I eventually lost my phone and changed my number, yet the issue persisted. • I have sent numerous emails and escalated the matter to your highest level, but my concerns have been ignored.

This account is still incorrectly reflecting as outstanding on my credit report, severely damaging my credit record and reputation. The lack of accountability and responsiveness from MTN is unacceptable and demonstrates a disregard for customer rights.

I find this unacceptable for a company of MTN’s stature. The lack of responsiveness and accountability is appalling and has caused me significant inconvenience and reputational harm.

I AM VERY DISSAPOINTED...