DISSAPOINTING SERVICE FROM MTN

MTN South Africa, I'm so disappointed about your service, not even words can describe how I'm currently feeling about you. It has been brought to my attention by one of your consultants around April/May this year if I'm not mistaken that I have an existing contract with MTN and she was actually telling me that MTN will start deducting from my account at the end of the month. I then told the lady that I've got no contract with MTN as we were arguing she then decided to put down the phone. I received an email from MTN on the 17.05.2022 with the attached statement dated 12.05.2022 account BA*** *** . I Have never owned this number and I never owned a 071 number, MTN need to find the culprit behind this number and don't just give it to anyone that they think they will sort the account out for them. I then contacted MTN and I was told to do the following. To go into the store wit a copy of my ID and the SR number that was given to me and the lady updated the system that advised that it is a ********** account, I then went into the MTN store in Eastgate Mall and explained my story and the guy checked the system and told me that he cannot just report the matter as ***** without the affidavit, then I went to the police station for an affidavit and went back to the store on a Tuesday and I was assisted by a lady , I gave her a certified copy of my ID and the affidavit and she said that I must contact MTN after 3-7 working days for the outcome, ever since, I have been trying to contact them and they keep putting me through to manager that I never get to speak to. On the12.07.2022 I received another statement on email, I then contacted MTN again yesterday on the 18.07.2022 and it is so annoying that every time when calling them you need to explain yourself over and over, I then spoke to the lady, I gave her the SR number which is SR *** and she checked her system then said to me investigations were done and the results are this account is not *****, how can MTN decide that the account is not ***** if I am telling them that I don't own any MTN contract and I never will, never again not with the bad experience I've experienced with them previously, what investigations were done and why was I not contacted to let me know about the outcome. I used to like MTN a lot until I decided to cut ties with them. My direct number is *** that I have cancelled my contract with MTN because of the bad experience, now I am being forced on a number that I don't know and never owned, when did I sign the contract and if they are saying the contract was signed in 2018 where have they been deducting their money from and why was I not contacted at that time.

Please sort out this mess and let me know because really this will not end well, if this is not sorted as soon as possible. I will then have to go the legal route, which I am hoping will not happen.