Dissapointing service
3days ago I senr Tongesai Mashongwa email telling him I want to cancel my contract end of July and asking him if there is any additionals they will need from me.I dont know if I am being ignored because I want to cancel my contract or what?My cobtract expires end of July and I want to go back to prepaid so I need more information regarding this not this unprofessionalism I am getting
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MTN South Africa's replyOfficial
22 Jun 2018, 09:22Good day Tsholo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i will escalate this immediately to cancellations management. Kindly note that you may call them directly as well by dialing 135 and select option 4.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply22 Jun 2018, 09:22
Official
Good day Tsholo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i will escalate this immediately to cancellations management. Kindly note that you may call them directly as well by dialing 135 and select option 4.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,