Dissapointing Mtn yet again...!!
<p>I have been a loyal customer of MTN for many years. I am extremley annoyed at my service i have recieved when registering my last upgrade on my phone. i have been advised by the sales consultants at MTN pavillion that my 30g data will automatically be loaded to my cell after 24 hours. I had to make over 5 phone calls to MTN contact centre in order for them to log a request to load the promotional bundle. I have just been advised that my friend is expierencing the exact problem and if i had not brought it to his attention he would be using his contract phone thinking the had data loaded already. How many people has MTN done this to and benifited from the data usage ??? This is not right! Further to this i was advised that the promotion is 30g data with the s7 is only valid for a month, i was enquiring if i could get a tablet on a contract with the phone and apparently MTN no longer does these types of contracts.. its very disspointing to note that weeks after i take up my contract the new issue comes out with a tablet and the s7 yet i was willing to pay the extra and bundle a contract of the same suite and i was not entertained. Now im stuck with this contract for 2 years with MTN when i should have just cancelled and taken with a more interested and willing service provider, even worse this is not the first time i was given the raw deal when upgrading my phone</p>
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Kindly be advised that the upgrade was done on the 26-6-2016. The terms and conditions for the 30GB allocated with the upgrade done do stupliate that if the upgrade is done on weekend the promo 30GB will only be allocated to the sim card the next date. (Monday).
The 30GB was loaded 2-7-2016. For the 6 days lost of the 30GB we have passed a goodwill credit of R474.00 against the account (1GB per day @R79.00). This wil be used against the account balance.
Regarding the last paragraph the type of package you require: certain MTN package will no more be available and package do differ every 3 months.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Kindly be advised that the upgrade was done on the 26-6-2016. The terms and conditions for the 30GB allocated with the upgrade done do stupliate that if the upgrade is done on weekend the promo 30GB will only be allocated to the sim card the next date. (Monday).
The 30GB was loaded 2-7-2016. For the 6 days lost of the 30GB we have passed a goodwill credit of R474.00 against the account (1GB per day @R79.00). This wil be used against the account balance.
Regarding the last paragraph the type of package you require: certain MTN package will no more be available and package do differ every 3 months.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
