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1 reviews | Active since Mar 2009

29 Jan 2016, 15:22

DISSAPOINTED WITH THE TREATMENT

I am very disappointed with the treatment I received at Centurion mall, on Monday I went to the store for an upgrade,I was told the phone I wanted is out of stock and they are expecting stock before Friday and I will get a call to notify me if they receive or not by then.today which is Friday I had to go to the store myself because it is afternoon already and I haven't received any call to notify me if there is a phone or not.The lady who was helping me went to the back for a long time as she remembered that she was waiting for stock, while I was waiting there 3 customers were getting the same phones I was waiting for, this was a question to me as to either the stock came and there wasn't enough or she forgot to put me on the waiting list and the phones are finished again, but the decency to notify me about this so I can choose a different phone if this was finished or check some were else ,was I ever goner know about this or she was never going to bother about notifying me. She then came back telling me I must go to the Reeds mall as they are expecting a stock.I find this to be unprofessional and irritating to actually treating your customers in this manner like they mean nothing

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Replies (1)
MTN South Africa
MTN South Africa's reply31 Jan 2016, 16:25
Official
Hello lunakho,

Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,
mike
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