AD
Alvine D
1 reviews | Active since Feb 2016
19 Feb 2016, 19:56
Dissapointed with mtn wrong invoices they are the
I received my bill from MTN with a shocking among of R5500 thousands that I need to pay will on the night of 13/02/2016 they were sending me data bundles and I wasn't even paying attention till I received my bill for them to tell me I loaded up to 97gb of data how can I loaded up to 100GB on a old Nokia lumia that service provider is just useless and been paying my a count so well every month very dussapointed can't wait for my contract to end with them
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Feb 2016, 15:43Hello Alvine doudou,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a billing query has been logged requesting for the self service data bundle purchases to be investigated further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a billing query has been logged requesting for the self service data bundle purchases to be investigated further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply22 Feb 2016, 15:43
Official
Hello Alvine doudou,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a billing query has been logged requesting for the self service data bundle purchases to be investigated further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a billing query has been logged requesting for the self service data bundle purchases to be investigated further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***