SM
Sulaiman M
1 reviews | Active since Nov 2013
13 Jun 2019, 09:23
Dissapointed with MTN
i am experiencing a very bad experience with MTN. i have a contract phone Huawei p20 pro IMEI ********** ********** 4, it developed screen flickering problem , i took it back for repare, but they **** that it was repaired yet it was not, i then took it back again , now its more than a month and now they gave me, repair centre number to follow it up , when i called they told me it was taken to Joburg, and what is more disturbing is that, they are now telling me , it was quoted and the quote was rejected and is being returned to MTN, its less than a year with the phone and i am still paying for it. What must i do?
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Replies (5)
MTN South Africa's replyOfficial
14 Jun 2019, 06:49Good day Sulaiman
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with the name of the MTN store that the phone was handed over to. Provide the contact number that you were given for the repair center and the person you dealt with.
We will investigate and provide feedback. When replying kindly choose private so that i can view the details.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with the name of the MTN store that the phone was handed over to. Provide the contact number that you were given for the repair center and the person you dealt with.
We will investigate and provide feedback. When replying kindly choose private so that i can view the details.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply14 Jun 2019, 06:49
Official
Good day Sulaiman
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with the name of the MTN store that the phone was handed over to. Provide the contact number that you were given for the repair center and the person you dealt with.
We will investigate and provide feedback. When replying kindly choose private so that i can view the details.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with the name of the MTN store that the phone was handed over to. Provide the contact number that you were given for the repair center and the person you dealt with.
We will investigate and provide feedback. When replying kindly choose private so that i can view the details.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
SM
Sulaiman M's updateReviewer Update
17 Jun 2019, 10:11My issue is not resolved still and for such a long time i dont have a phone , what can i do if i have to cut this contract due to poor service , been with mtn since 10 years ago, and doesnt look like they are improving . Surely i have a phone for less than a year and now this .....
SM
Sulaiman M's update17 Jun 2019, 10:11
Reviewer Update
My issue is not resolved still and for such a long time i dont have a phone , what can i do if i have to cut this contract due to poor service , been with mtn since 10 years ago, and doesnt look like they are improving . Surely i have a phone for less than a year and now this .....
SM
Sulaiman M's updateReviewer Update
21 Jun 2019, 12:36Dear Dinesh Kowlasar
Kindly provide us with the name of the MTN store that the phone was handed over to.
MTN GRAND CENTRAL
Provide the contact number that you were given for the repair center and the person you dealt with.
***
Above is the information as requested, please assist , this issue is taking long , now its like , i have to pay money for things that i dont know .... i really want my phone .
Kindly provide us with the name of the MTN store that the phone was handed over to.
MTN GRAND CENTRAL
Provide the contact number that you were given for the repair center and the person you dealt with.
***
Above is the information as requested, please assist , this issue is taking long , now its like , i have to pay money for things that i dont know .... i really want my phone .
SM
Sulaiman M's update21 Jun 2019, 12:36
Reviewer Update
Dear Dinesh Kowlasar
Kindly provide us with the name of the MTN store that the phone was handed over to.
MTN GRAND CENTRAL
Provide the contact number that you were given for the repair center and the person you dealt with.
***
Above is the information as requested, please assist , this issue is taking long , now its like , i have to pay money for things that i dont know .... i really want my phone .
Kindly provide us with the name of the MTN store that the phone was handed over to.
MTN GRAND CENTRAL
Provide the contact number that you were given for the repair center and the person you dealt with.
***
Above is the information as requested, please assist , this issue is taking long , now its like , i have to pay money for things that i dont know .... i really want my phone .
SM
Sulaiman M's updateReviewer Update
24 Jun 2019, 13:29Dear Dinesh Kowlasar
today i got a shock of my life, i went to the Shop and they downloaded the invoice , it is telling me that my phone is physical damaged. i will tell you 2 things why this is shocking:
1. this phone 2 weeks before i took it in , i had actually taken it in for repair, and they returned saying issue resolved. they never mentioned anything about physical damage or anything for that matter. now i realized the issue was still on so i took it back again all of a sudden it now have physical damage. this to me is way surprising.
2. surely if there is any physical damage , the store would not take it in without having to tell me that and or record it. why is it all of a sudden physically damaged , and the purported damage is nothing to do with the issue at hand.
Surely you would want me to believe i am a client being treated fairly here. remember i am paying my installments for 10 years if not more. continued upgrades proud all this time , is this how i am being treated really. please advise what must i do now , for this am now being quoted nearly 2000 seriously.
today i got a shock of my life, i went to the Shop and they downloaded the invoice , it is telling me that my phone is physical damaged. i will tell you 2 things why this is shocking:
1. this phone 2 weeks before i took it in , i had actually taken it in for repair, and they returned saying issue resolved. they never mentioned anything about physical damage or anything for that matter. now i realized the issue was still on so i took it back again all of a sudden it now have physical damage. this to me is way surprising.
2. surely if there is any physical damage , the store would not take it in without having to tell me that and or record it. why is it all of a sudden physically damaged , and the purported damage is nothing to do with the issue at hand.
Surely you would want me to believe i am a client being treated fairly here. remember i am paying my installments for 10 years if not more. continued upgrades proud all this time , is this how i am being treated really. please advise what must i do now , for this am now being quoted nearly 2000 seriously.
SM
Sulaiman M's update24 Jun 2019, 13:29
Reviewer Update
Dear Dinesh Kowlasar
today i got a shock of my life, i went to the Shop and they downloaded the invoice , it is telling me that my phone is physical damaged. i will tell you 2 things why this is shocking:
1. this phone 2 weeks before i took it in , i had actually taken it in for repair, and they returned saying issue resolved. they never mentioned anything about physical damage or anything for that matter. now i realized the issue was still on so i took it back again all of a sudden it now have physical damage. this to me is way surprising.
2. surely if there is any physical damage , the store would not take it in without having to tell me that and or record it. why is it all of a sudden physically damaged , and the purported damage is nothing to do with the issue at hand.
Surely you would want me to believe i am a client being treated fairly here. remember i am paying my installments for 10 years if not more. continued upgrades proud all this time , is this how i am being treated really. please advise what must i do now , for this am now being quoted nearly 2000 seriously.
today i got a shock of my life, i went to the Shop and they downloaded the invoice , it is telling me that my phone is physical damaged. i will tell you 2 things why this is shocking:
1. this phone 2 weeks before i took it in , i had actually taken it in for repair, and they returned saying issue resolved. they never mentioned anything about physical damage or anything for that matter. now i realized the issue was still on so i took it back again all of a sudden it now have physical damage. this to me is way surprising.
2. surely if there is any physical damage , the store would not take it in without having to tell me that and or record it. why is it all of a sudden physically damaged , and the purported damage is nothing to do with the issue at hand.
Surely you would want me to believe i am a client being treated fairly here. remember i am paying my installments for 10 years if not more. continued upgrades proud all this time , is this how i am being treated really. please advise what must i do now , for this am now being quoted nearly 2000 seriously.
SM
Sulaiman M's updateReviewer Update
26 Jun 2019, 12:54Looks like MTN is not interested in resolving my issue , they responded and asked me to privately respond to them , now everything has gone quiet , i still dont have a phone , i think , the best is to talk to my bank , i will have to fight for the blacklisting maybe in quotes , i will use the conversations as proof . i feel its a bit unfair to be paying yet i am not getting the services, i will rather destroy all MTN numbers i have , and find another provider , this cant be the whole month seriously and others lying and being rough telling me that the phone is physically damaged. how is that possible , i send it to them , they returned saying its resolved , i checked and found out it is not , now they say its physically damaged how is that possible really
SM
Sulaiman M's update26 Jun 2019, 12:54
Reviewer Update
Looks like MTN is not interested in resolving my issue , they responded and asked me to privately respond to them , now everything has gone quiet , i still dont have a phone , i think , the best is to talk to my bank , i will have to fight for the blacklisting maybe in quotes , i will use the conversations as proof . i feel its a bit unfair to be paying yet i am not getting the services, i will rather destroy all MTN numbers i have , and find another provider , this cant be the whole month seriously and others lying and being rough telling me that the phone is physically damaged. how is that possible , i send it to them , they returned saying its resolved , i checked and found out it is not , now they say its physically damaged how is that possible really