dissapointed in the poor service

My name is Sibongile and I submitted my insurance claim form to MTN on the 8th of APRIL, I was notified that I will receive assistance after 5 days and I only received assistance after calling them back after 7 working days and I was told to resend my claim form and I had to wait another week. I then called and asked for help and only then did they send the couriers to come and collect my phone on the 28th of April. It has been 16 working days since my phone was collected I paid the R150 Excess requested and emailed the proof of payment. I then called a consultant on Monday and she notified me that the phone is ready and waiting to be dispatched. I asked her to send the request while I hold and then I was suddenly disconnected, and it is not the 1st time I have been 'disconnected' while waiting to received ASSISTANCE from a consultant. I am so disappointed at the level or rather the lack of service I have received from MTN. Last year when my phone was damaged I went through the exact ordeal one would think after a year things would've changed for the better. From poor service to slow delivery something I never received from my previous service provider it seems MTN sold me dreams.