Dissapointed in MTN

Item: MTN South Africa
Rating: 2
Author: Annette S

Disappointed in MTN service. Tried to do an 25 Day early upgrade and paying in the difference. Called 808 and they want me to send my phone away and wait 6 -8 weeks for it to come back because there is no technicians near, just for a faulty report to do the early upgrade.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

05 Jun 2018, 16:58

Thank you for your post.

Kindly receive our sincere apologies for the inconvenience caused.

Kindly be advised that we have evaluated the account and picked up that our retentions department declined the early upgrade.The earliest you can upgrade is on the 01/07/2018.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply05 Jun 2018, 16:58

Official

Thank you for your post.

Kindly receive our sincere apologies for the inconvenience caused.

Kindly be advised that we have evaluated the account and picked up that our retentions department declined the early upgrade.The earliest you can upgrade is on the 01/07/2018.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

Annette S's updateReviewer Update

05 Jun 2018, 17:04

I am willing to pay in the difference amount for the early upgrade. As i am experiencing problems with my phone and i cant send away my phone and wait for it up to 6 weeks to come back . So it seems like they dont want to help as they know there is no Technicians available here.

Annette S's update05 Jun 2018, 17:04

Reviewer Update