Dissapointed customer

Dear MTN Leadership and Management,

I am writing to express my extreme dissatisfaction regarding the handling of my MTN Home WiFi application and the serious consequences that have resulted from this matter.

When I app**** for MTN Home WiFi, the delivery driver attempted to deliver the device to my previous residential address at Sparrow Gate. Upon receiving the driver's call, I immediately informed him that I no longer resided at that address and provided my current address. Unfortunately, the driver refused to proceed to the updated address to complete the delivery.

As a result of this experience, I cancelled the WiFi application as the service could not be delivered to my current residence.

What is especially concerning is that this incident has now negatively affected my credit profile. This is unacceptable and has placed my bond application on hold, causing me significant stress and inconvenience. I do not believe it is fair for a customer to suffer financial and reputational consequences due to circumstances that were beyond their control and arose from poor service delivery.

I am requesting that MTN urgently investigate this matter and take immediate steps to correct any negative credit record associated with this cancelled application. I expect a prompt response and resolution.

I have always expected fair treatment from MTN, and I am deeply disappointed by this experience. If this matter is not resolved urgently, I will have no choice but to escalate my concerns through the appropriate regulatory channels and public platforms.

Please contact me urgently using the details below:

Name: Vusumuzi Lesley Sithole Contact Number: *** ID Number: ***

I look forward to your urgent intervention and resolution of this matter.

Kind regards,

Vusumuzi Lesley Sithole