Dissapointed Customer

Item: MTN South Africa
Rating: 2
Author: Sherylene N

This is now the second time in a row that i load airtime and data and then it dissapears.

When i call the call centre on 135, they first say let me help you and then oh no sorry our system is down please call again in an hour.

so my question is how im i suppose to use my phone with such service?

Very dissapointed in your service.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

11 Dec 2018, 08:38

Good day Sherylene

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

I will contact you shortly to assist with your complaint.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Warm Regards Roanne Juggannadh Complaints Management Team

Best regards,

MTN South Africa's reply11 Dec 2018, 08:38

Official

Best regards,

MTN South Africa's replyOfficial

11 Dec 2018, 09:05

Good day Sherylene

As per our telephone conversation you have already been assisted with this complaint.

Warm Regards Roanne Juggannadh Complaints Management Team

Best regards,

MTN South Africa's reply11 Dec 2018, 09:05

Official

Good day Sherylene

As per our telephone conversation you have already been assisted with this complaint.

Warm Regards Roanne Juggannadh Complaints Management Team

Best regards,

Dissapointed Customer

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