DISSAPOINTED CLIENT

I had a complaint (see below ) and a lady by the name of Eunice who is a complaints analyst rep**** and said she will sort it out, however even now i have not received my sim card nor has she given me feedback without me having to follow her, when you call her she asks you to email, when you email she doesn't reply.i even emailed her telling her that i have bought a sim card can they just convert it to contract and load the airtime, still no reply.I really don't know how i can get this sorted because i still tried calling summer mobile and they can not help.

"I recently upgraded my phone and before i upgraded Mtn was calling me non stop, i eventually decided to take a promotion they had which had two phones for the price of one. The phone's got delivered eventually and i only had one sim card, so i assumed the sim card is for the other phone since i already have a sim and the promotion said the other phone will get R55 airtime per month.

I called in thinking i need to activate the card and i was told that the sim actually is for the main phone, when i told the guy i already have he said i need to call contact center as he only sees one phone. I then called and was being transferred from pillar to post eventually i was told i need to speak to summer mobile as the upgrade was done by them, the number never goes through, i called several days then i decided to call Mtn again and a lovely lady whom i forgot her name loaded a query via email and she said they will call me after 3 days.

3 days have past and still summer mobile number not going through, it has been a week and no one is calling me, now i'm stuck with a phone with no sim card.

As if this was not enough the lady from summer mobile who upgraded me said to me i will not be billed for the month, upgrade was done on the 11th of May and i got the phone on the 18th of May, on the 22nd a debit order went off which i fail to understand as i was told it will go off the next month because the old contract had already lapsed.I called in and a lady by the name of Khanyisile was so rude and failed to explain to me why i was billed, she eventually got tired of me and told me to also call summer mobile and speak to the person who called me.

My question to Mtn is why get a company to assist in doing upgrades because as a client when someone calls me for an upgrade and i am with Mtn, i don't expect responsibility to be relayed to summer mobile as my contract is with Mtn and if it wasn't for you guys giving them my details to call me i wouldn't have dealt with them in the first place, so i really need this matter to be sorted out as i have waited so long and called you guys with no help, i have never had a problem with Mtn till now, even regret this upgrade ."