Dissapointed at the MTN POSTPAID DIVISION

I am writing to express my deep frustration and utter disgust with the service I have recently received from your team.

I have spent over an hour on the phone dealing with post-paid consultants, only to have my calls repeatedly dropped. NQOBILE - put me through the wrong division, RICARDO from repairs - connected me to SESETHU(POSTPAID) - line was disconnected. I called again and JEMA from repairs dropped my call. I called again and spoke to CALIB from repairs and connected me to SIBUSISIWE(POST PAID) - the line was disconnected. Called again and spoke to CALIB again from repairs and he connected me to ESTER was patient and helpful but our line cut when I wanted to conference the call with my mother. I called again and that is when I spoke to Noxolo, who was unreasonably impatient and unhelpful. Despite my requests to escalate the matter, she was dismissive and reluctant to connect me with a supervisor. Eventually, I was transferred to Nokwanda. Unfortunately, my call was dropped again during our conversation.

Although Nokwanda did call me back, the service was still unsatisfactory. I specifically requested that she contact my 83-year-old mother, who is the actual client, to address the issue directly. My intention was to save my mother from the difficulty of navigating your system herself. However, Nokwanda informed me that she was unable to make the call and insisted that my mother must call in for the call to be recorded. Once again, our call was cut off before the matter could be resolved.

The issue at hand is regarding a home router that we app**** for and paid for in June, which we have yet to receive. This ongoing delay and the poor service I have experienced are unacceptable. The lack of effective communication and the failure to resolve this issue promptly have caused significant inconvenience.

I urge you to address this complaint immediately and provide a resolution for the router delivery. Additionally, I request that you review the handling of my case to prevent similar issues in the future.

Thank you for your immediate attention to this matter. I look forward to a prompt and satisfactory resolution.

Sincerely,