LR
Lerato R
1 reviews | Active since Apr 2015
09 Dec 2015, 14:35
Dissapointed
I pay mtn on a monthly basis and send them proof after paying <br> I don't even get feedback from them that amount has been accepted except they block my phone for 2 days without any communication and only after sending an email asking why my phone is blocked They unblocked it with saying <br> 2 times this happened in November and October <br> Now my bill for says I'm owing over R400 confused because last month I paid R300 and my invoice was R250.96<br> <br> I'm sick and tired of mtn's unfair service <br> I'm just very dissapointed <br> I sent proof of payment last week Thursday no feedback what so ever from them
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MTN South Africa's replyOfficial
15 Dec 2015, 15:32Hello LeeraRudzi ,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up the payments done to MTN you have not used the correct reference number so the system cannot sent out to notify you that the payments has been received. Note that the package is on an open 2GB and you have a credit limit for R391.00 the system will use the un billed invoice balance (not as yet finalized) so if the un billed total is near the 90% of the credit limit the line will be suspended for outgoing usage. The invoice for November month R261.31 you have paid R300.00 and the account in credit with R49.05. The invoice for December added R466.36 the R49.05 credit used against the invoice so the account balance now R417.31 for the December invoice.
You need to call the call center if you require for the credit limit to be increased. The account is on cash and you have 21 days from the invoice to pay the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up the payments done to MTN you have not used the correct reference number so the system cannot sent out to notify you that the payments has been received. Note that the package is on an open 2GB and you have a credit limit for R391.00 the system will use the un billed invoice balance (not as yet finalized) so if the un billed total is near the 90% of the credit limit the line will be suspended for outgoing usage. The invoice for November month R261.31 you have paid R300.00 and the account in credit with R49.05. The invoice for December added R466.36 the R49.05 credit used against the invoice so the account balance now R417.31 for the December invoice.
You need to call the call center if you require for the credit limit to be increased. The account is on cash and you have 21 days from the invoice to pay the account.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply15 Dec 2015, 15:32
Official
Hello LeeraRudzi ,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up the payments done to MTN you have not used the correct reference number so the system cannot sent out to notify you that the payments has been received. Note that the package is on an open 2GB and you have a credit limit for R391.00 the system will use the un billed invoice balance (not as yet finalized) so if the un billed total is near the 90% of the credit limit the line will be suspended for outgoing usage. The invoice for November month R261.31 you have paid R300.00 and the account in credit with R49.05. The invoice for December added R466.36 the R49.05 credit used against the invoice so the account balance now R417.31 for the December invoice.
You need to call the call center if you require for the credit limit to be increased. The account is on cash and you have 21 days from the invoice to pay the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up the payments done to MTN you have not used the correct reference number so the system cannot sent out to notify you that the payments has been received. Note that the package is on an open 2GB and you have a credit limit for R391.00 the system will use the un billed invoice balance (not as yet finalized) so if the un billed total is near the 90% of the credit limit the line will be suspended for outgoing usage. The invoice for November month R261.31 you have paid R300.00 and the account in credit with R49.05. The invoice for December added R466.36 the R49.05 credit used against the invoice so the account balance now R417.31 for the December invoice.
You need to call the call center if you require for the credit limit to be increased. The account is on cash and you have 21 days from the invoice to pay the account.
Kind Regards,
Alice van der Merwe
***
Best regards,