NM
Nokuthula M
1 reviews | Active since Jun 2015
20 Oct 2015, 14:35
Dissapointed
I took a phone contract on 16.10.2015 and I was told not to use the phone until they release the sim number to be used by someone. It's 5 days now with a phone which i cant use and I missed important calls. I did sim swop so now I can't use my old sim and the new one I got. It's useless having this phone i dont know why they operate different with other network providers. I just wish they take their phone and cancel everything.
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Replies (1)
MTN South Africa's replyOfficial
22 Oct 2015, 11:07Hello Thulimash,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that I tried contacting at 10:51 and the phone was not answered, kindly note that we have activated the number on the network and the turn around time is 2-24 hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that I tried contacting at 10:51 and the phone was not answered, kindly note that we have activated the number on the network and the turn around time is 2-24 hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply22 Oct 2015, 11:07
Official
Hello Thulimash,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that I tried contacting at 10:51 and the phone was not answered, kindly note that we have activated the number on the network and the turn around time is 2-24 hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that I tried contacting at 10:51 and the phone was not answered, kindly note that we have activated the number on the network and the turn around time is 2-24 hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,