1 reviews | Active since Feb 2025
DISSAPOINTED
have taken out a contract with MTN huwai Nova13i which was my first time risking to purchase a phone by contract i took the phone on the 10 July and it was working, on the 29 of July the phone batter went flat and i put the phone on the charge the phone was not charging at all i though maybe it was to flat i left it hours with no luck of it to charge or switch on, i decided to take back the phone on 30 july and the lady who sold the phone to me was suprise on what went wrong with the phone as i was because the was no damage,it still look fresh, later the lady informed email me saying that the phone was taken by huwai for the repair, mind you that am using this phone to do many work, yet the phone is not with me until today we been trying to call huwai repair service with no luck yet MTN will be expecting me to pay my instalment with for the phone am not using and for the phone and even it come back still am not happy because meaning i will be paying for the phone that is not new because it already being repaired at it early stage. I've been using huwai for about 10 years and never come across this situation maybe i should consider changing the brand because their customer service is poor with no proper feedback to the client am also disappointed with MTN for not doing proper checkups for device before selling them to clients why i should pay for the phone that went for repair in the early stage and it was not my fault why not giving me the new one it a **** that you doing to your clients
