EC
Everon C
1 reviews | Active since Sept 2009
08 Oct 2018, 09:31
Dissapearing airtime
So on Wednesday I Had the following summary with MTN Anytime airtime 19.29 Airtime 164.9 sms 387 Data 208.53 Strangely on Friday the 164.96 just vanished..so when the anytime minutes were used up I suddenly had no airtime....Not the first time that airtime just disappears
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MTN South Africa's replyOfficial
08 Oct 2018, 10:11Good day Everon,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that I have tried calling you. There was no answer and I have left a message. The amount of R164.96 has been credited back to your airtime wallet.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply08 Oct 2018, 10:11
Official
Good day Everon,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that I have tried calling you. There was no answer and I have left a message. The amount of R164.96 has been credited back to your airtime wallet.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,