WM
William M
1 reviews | Active since Apr 2014
30 Oct 2017, 20:49
Dissapearing AIRTIME
I bought a R30 airtime voucher through my Absa account, did not make any calls. When i wanted to make a call, my airtime was gone! Mtn is ******!
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MTN South Africa's replyOfficial
30 Oct 2017, 21:42Good day William,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
According to our records you have a balance of R25.67 Airtime remaining on your phone. Please switch off your mobile data and this should disable the airtime reservation. Note that we are working on a solution to the airtime reservation issue and it should be corrected soonest.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply30 Oct 2017, 21:42
Official
Good day William,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
According to our records you have a balance of R25.67 Airtime remaining on your phone. Please switch off your mobile data and this should disable the airtime reservation. Note that we are working on a solution to the airtime reservation issue and it should be corrected soonest.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,