AH
Audy H
1 reviews | Active since Jan 2018
30 Oct 2019, 15:01
Disrespectful MTN call agent
MTN needs to upgrade their requirements for call center jobs. The people they employ has another level of stupidity. Rude, unhelpful, and frankly disrespectful. I have two contracts with them. Cancelling it ASAP. They probably hiring from Grade 9 school leavers. Totally disgusted by their service.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
31 Oct 2019, 09:31Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Apology for the service received from the call centre.
In August month only 1 line was debited due to the additional line not as yet activated and active on the account. Debit was for R95.00
September month the additional number was added to the account and debit order was requested for both numbers R687.84. This debit order returned unpaid with RD code 2 no funds in bank account. Once a debit order is requested it cannot be cancelled from our side.
October invoices added to the account and debit order for R1123.35 requested 31-10-2019.
Thank you for your time online this morning.
You have notified me that you have cancelled the debit order on your bank side. Debit order unpaid the system will add R11.40 to the MTN account.
You have made arrangements with me to cancel the debit order and you will make a cash payment on the 27th of November for the balance owing. The payment will only reflect in 3 days if the order was successful or unsuccessful. Once the payment reflect unpaid we can then set up the arrangement for you to make payment on the 27-11-2019.
We can set up the arrangement on the 3RD of November for the unpaid debit.
When you make the cash payment please use your MTN account as your reference A***.
Absa bank ***
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Apology for the service received from the call centre.
In August month only 1 line was debited due to the additional line not as yet activated and active on the account. Debit was for R95.00
September month the additional number was added to the account and debit order was requested for both numbers R687.84. This debit order returned unpaid with RD code 2 no funds in bank account. Once a debit order is requested it cannot be cancelled from our side.
October invoices added to the account and debit order for R1123.35 requested 31-10-2019.
Thank you for your time online this morning.
You have notified me that you have cancelled the debit order on your bank side. Debit order unpaid the system will add R11.40 to the MTN account.
You have made arrangements with me to cancel the debit order and you will make a cash payment on the 27th of November for the balance owing. The payment will only reflect in 3 days if the order was successful or unsuccessful. Once the payment reflect unpaid we can then set up the arrangement for you to make payment on the 27-11-2019.
We can set up the arrangement on the 3RD of November for the unpaid debit.
When you make the cash payment please use your MTN account as your reference A***.
Absa bank ***
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply31 Oct 2019, 09:31
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Apology for the service received from the call centre.
In August month only 1 line was debited due to the additional line not as yet activated and active on the account. Debit was for R95.00
September month the additional number was added to the account and debit order was requested for both numbers R687.84. This debit order returned unpaid with RD code 2 no funds in bank account. Once a debit order is requested it cannot be cancelled from our side.
October invoices added to the account and debit order for R1123.35 requested 31-10-2019.
Thank you for your time online this morning.
You have notified me that you have cancelled the debit order on your bank side. Debit order unpaid the system will add R11.40 to the MTN account.
You have made arrangements with me to cancel the debit order and you will make a cash payment on the 27th of November for the balance owing. The payment will only reflect in 3 days if the order was successful or unsuccessful. Once the payment reflect unpaid we can then set up the arrangement for you to make payment on the 27-11-2019.
We can set up the arrangement on the 3RD of November for the unpaid debit.
When you make the cash payment please use your MTN account as your reference A***.
Absa bank ***
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Apology for the service received from the call centre.
In August month only 1 line was debited due to the additional line not as yet activated and active on the account. Debit was for R95.00
September month the additional number was added to the account and debit order was requested for both numbers R687.84. This debit order returned unpaid with RD code 2 no funds in bank account. Once a debit order is requested it cannot be cancelled from our side.
October invoices added to the account and debit order for R1123.35 requested 31-10-2019.
Thank you for your time online this morning.
You have notified me that you have cancelled the debit order on your bank side. Debit order unpaid the system will add R11.40 to the MTN account.
You have made arrangements with me to cancel the debit order and you will make a cash payment on the 27th of November for the balance owing. The payment will only reflect in 3 days if the order was successful or unsuccessful. Once the payment reflect unpaid we can then set up the arrangement for you to make payment on the 27-11-2019.
We can set up the arrangement on the 3RD of November for the unpaid debit.
When you make the cash payment please use your MTN account as your reference A***.
Absa bank ***
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's replyOfficial
04 Nov 2019, 22:11Thank you for your patience.
Payment for R425.00 received, payment arrangement set up for the 27-11-2019 for the balance of R 614.85 to be paid.
Kind Regards,
Alice van der Merwe
MTN
Payment for R425.00 received, payment arrangement set up for the 27-11-2019 for the balance of R 614.85 to be paid.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply04 Nov 2019, 22:11
Official
Thank you for your patience.
Payment for R425.00 received, payment arrangement set up for the 27-11-2019 for the balance of R 614.85 to be paid.
Kind Regards,
Alice van der Merwe
MTN
Payment for R425.00 received, payment arrangement set up for the 27-11-2019 for the balance of R 614.85 to be paid.
Kind Regards,
Alice van der Merwe
MTN
Best regards,