Disrespectful and rude service from MTN N1 city branch!!!

I am deeply disappointed and offended by the service that I received at the MTN in (goodwood,N1 city). On multiple occasions I have visited the branch in search of a new contract but with little to no help and the constant delays and back and forth from the staff I have decided to express my frustration as I have only received bad service from them every time I visited them. On the first occasion I spoke to a coloured staff man that assisted me and assured me that on the day I visited the branch that I was pre-approved for my contract and that my phone was ordered and that I should revert back to then the following Monday as I was there the Friday past,how ever on Monday when I returned I was met with very unpleasant faces and I proceeded to talk to a different coloured man prior to the one that helped the Friday. I explained why I was there and was awaiting my phone to be delivered so that the process can continue however to my regret this 2nd man that helped me did not even bother to check the system for my application but rather “WhatsApp”his colleague for my application and then also proceeded to lie to me stating that my order was discontinued miraculously and that all the phones in the range that I wanted were discontinued over night…which for me that is not new to taking out a contract this was a joke and I felt unheard and like I was being made a fool. He then continued to sell me the new IPhone 16 which I did not want as I knew he was pushing for a big commission. I then left very despondent about not getting the help I needed and reverted to just ordering my product online to which I got a speedy delivery but my upsetting customer service experience gets worse as I went back today giving them the benefit of the doubt and was disappointed when I was greeted by a very rude coloured lady when I asked her to help me to port my cellphone number as I was told it was possible to do by the previous staff but I was told by her that it is not possible and that I should “get by and deal with it and use my MTN number I was given” very rudely she instructed me after I already had trouble with that specific branch and my problem still remains unresolved and I for sure will never make use of that N1 city branch again very poor management and staff service from everyone. I will advise my family and friends to stay away from that branch and this a very bad first impression from MTN deeply disappointing.