DISREGARD FROM MTN AND STAFF TO RESOLVE MATTERS.

I have been a client of MTN for the past 19 years and for the past two years i have had endless issues with ***** on my account which i was billed for accounts that did not belong to my Business and had to pay for, this took close to to 15 months to resolve which i was eventually credited for their incorrect charges which was for a period of 9 months in the green at the 22 month of the contract MTN sends me a deal to upgrade to so i agree to upgrade , but much to my surprise I am told i can not upgrade as i have and outstanding amount due on the account. The tele salesperson said she would look into the matter and return with feedback has not made contact from 1-02-2019 to date, so i made contact with the gentlemen who assisted me with resolving the previous matter who is a senior complaints analyst , who promised me the issue will be resolved soon. Short of the story i keep making contact with no reply so i have taken my complaint further to The Senior complaints Manager Mrs S Naidoo who doesn't answer or return phone calls or emails. With much disappointment the exact same level of poor service was found much higher with the ceo personal assistants etc as i also have left numerous emails and massages with their teams and no responses. It has been longer then two months to resolve simple matters and i find this utter disregard for clients in very poor business principles . I am absolutely disgusted in how the level of service has declined . MR CEO OF MTN GODFREY MOTSA please have an audit into people and business moral toward their clientele who you place in key positions to resolve your matter. As it has been a total waste of my time-in begging your members of staff to do their job ,resolve clients queries and provide feed back,doesn't sound difficult. NB I would not even rate mtn with the minimal of 1 star at this point.