DISREGARD FOR CUSTOMER CARE

ON 24 AUGUST 2017 IDID AN UPGRADE ON MY CELL CONTRACT WITH SUMMER MOBILE WHO IS CONTRACTED BY MTN. I WAS PROMISED THE HANDSET WILL BE DELIVERED WITHIN 5 DAYS. TO DATE I HAVE NOT RECEIVED MY HANDSET. NEEDLESS TO SAY I HAVE SPENT HOURS WITH MTN AND SUMMER MOBILE ON PHONECALLS TO GET IT SORTED OUT. THE BLAMEGAME BETWEEN MTN OFFICIALS AND SUMMERMOBILE STAFF IS FRIGHTENING. NOBODY WANTS TO TAKE RESPONSIBILITY FOR THE MESS UP AND HUGE COST TO ME. MTN IS A PATHETHIC CELL BUSINESS. WILL SURELY BE NEGATIVELY PUBLICISING THEM WITH MY ASSOCIATES. THE CEO SHOULD GET OFF HIS LAUREL AND ASSESS THE POOR SERVICE OF MTN. . AN EMAIL SENT TO THE MTN COSTOMER CARE DIVISION AT ********** ON 11 SEPTEMBER 2017 WAS NOT ADDRESSED OR RESPONDED TO. SO TO DATE 4 OCTOBER 2017 I HAVE NOT GOT MY HANDSET, SHAMEFUL MTN.