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Debbie H

1 reviews | Active since Mar 2019

07 Mar 2019, 08:00

DISPUTING CHARGES (*****)

I had a contact with MTN for data using a USB for the past 7 years deducting R50.00 every month. I cancelled this contract on the 8th January 2019 as I don’t need it anymore. On the 11th January my bill moved from R50 to R2068 where did this charges come from? I NEVER used this USB or this kind of data EVER after I cancelled this contract. I am not going to be paying these charges this is ***** as you can see for the past 7 years I have never had any extra charges on this account why now that I have cancelled it you keep deducting R2068 from my account. Please cancel this account immediately.

Kindly see highlighted email from your Retentions Department below.

My Account No: A ********** Contact me on: ********** 979

Kind regards Debbie Hendricks ---------- Forwarded message --------- From: Retentions ********** Date: Wed, 16 Jan 2019, 12:18 PM Subject: Re: cancellation [# ********** 8] To: **********

Good day, Miss Hendricks Thank you for your email. Please be advised that cell phone number A ********** has been cancelled. Should you have any further queries please feel free to contact us on our customer care number 083 135. Trust that the above is all in order. Best regards, Nokuthula Sitebe MTN Retentions Reference Number: ********** 8

0
Replies (2)
MTN South Africa
MTN South Africa's reply07 Mar 2019, 14:29
Official
 Good day Debbie  Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.  I will investigate your complaint and call you back shortly.  Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.  Warm regards Roanne Juggannadh Complaints Management Team  

Best regards,

DH
Debbie H's update08 Mar 2019, 07:13
Reviewer Update
I need this contract cancelled today and the debit order STOPPED, like you said Roanne when you called me yesterday this was all on MTN side your mistake kindly fix this mess as it is messing up my Bank Account.