1 reviews | Active since Aug 2015
Disputing amount owed on the account
On the 2nd of February 2016 I received an sms from MTN saying an amount of R2854.99 was due. I than pay R1000 on the 2nd at Gateway ABSA ATM after that R1000 payment I received an sms saying I need to pay an overdue amount of R1854.99 to avoid suspension. I paid R700 on the 11th of Feb after that payment I received another sms saying I need to pay R1154.99. I called the customer care today doing a follow up on my request to cancel my *** contract than I was told that it cannot be cancelled because I owe R2900 and when I ask why is it still R2900 because the message I received said I owe R2845 and I paid R1700 . As far as I know I owe MTN R1154.99 plus the current amount. I was also advised by your agent that she can see the sms's that MTN is sending to me.. The amount that are being sent to me does not correspond with what she sees on the system. I called sometime last week when my line was suspended I spoke to the guy I forgot his name.. He confirmed that the amount that I need to pay was R1854.99.. today when I called I'm told that I owe R2800 again... This is strange... I owed MTN 2854.99 I paid R1700 but I still owe R2800. I am really confused and frustrated.
Thank you for your post.
We apologize for any inconvenience incurred.
Please take note that the account balance reflect R2854.99 23-12-2015. The invoices for January for the 2 lines has been added to the account and on the 20-1-2016 the account balance reflect R3732.99 on the 2-2-2016 you have made the payment for R1000.00 thatbrings the account balance to R2732.99 the RD fee of R11.40 for unpaid debit order added to the account and the account balance on the 11-2-2016 reflect R2744.39. Payment for R700.00 received on the 11-2-2016 and the account balance now R2744.39. The payment for R1700.00 is not reflecting on the account. Please fax the payment for R1700 and R700 to *** to be allocated to the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Please take note that the account balance reflect R2854.99 23-12-2015. The invoices for January for the 2 lines has been added to the account and on the 20-1-2016 the account balance reflect R3732.99 on the 2-2-2016 you have made the payment for R1000.00 thatbrings the account balance to R2732.99 the RD fee of R11.40 for unpaid debit order added to the account and the account balance on the 11-2-2016 reflect R2744.39. Payment for R700.00 received on the 11-2-2016 and the account balance now R2744.39. The payment for R1700.00 is not reflecting on the account. Please fax the payment for R1700 and R700 to *** to be allocated to the account.
Kind Regards,
Alice van der Merwe
***