JK
Jacqueline K

1 reviews | Active since Aug 2011

13 Oct 2015, 14:52

Disputed Billing - Charged for data not used.

My query started in 15mnths ago, charged for data not utilised, queried with Billing, spoke to a Veronica, charge was reversed, however data billing continued, requested an investigation it was mentioned that my dual sim was being utilised in a modem however my sim was used in my tablet.After many communication with dept I requested to have my line closed and kept open for incoming,to prove that I was not using my phone. Weirdly enough data was still being charged via my dual sim which by now had been confirmed blocked by MTN. Requested full investigation, I then refused to pay for an account which I had not used. I was then handed over to attorneys, paid the bill. As per Attorneys I am fully paid, contacted MTN they now said I still have outstanding amount, even your Attorneys are now confused...what is happening, you have internal ***** happening in your company. My mobile ***, How is it possible that a blocked sim can generate data?????Will be taking my case to the Ombudsman, this is unacceptable!!!!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply14 Oct 2015, 14:28
Official
Hello Jaxon12,

Thank you for bringing this matter to our attention.

Please accept our apologies for the inconvenience this may have caused.

According to our records your account is fully paid and we have sent a request to the bureaus to update your payment profile.

Be assured that it is not our intention to displease you.

Kind Regards
Itumeleng Rakoena
REQ:***

Best regards,