DISPUTE WITH MTN ON 22/10/2018 REFERENCE NUMBER

Item: MTN South Africa
Rating: 1
Author: SENCHE S

On 24 September 2018 i paid my account(A ********** ) R 4 800 to have zero balance on my account.After that i upgraded to MTN made for home 40GB on 16/10/2018 which was retuned on 18/10/2018 due no slot on made for home at my house and was advised to take new router sharelink E5573 which i took on 24/10/2018. Dispite the return of router MTN send invoice statements with amout of R 697 which was diputed on 22/10/2018 and also called retentioned team to assist with the said statement and was adviced that amount will credit reflect 0 balance to start afresh from my account but to my supprise MTN have not rectiffied the invoice until to date.

What i want from MTN is for them rectify my account which have promised to rectify when called to retition but so far there is change or rectification of statement since disputed.

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SENCHE S's updateReviewer Update

19 Nov 2018, 09:48

my contract is my mtn choice 30gb with monthly payment of R 339 and when added together with 168.99 is R 508. so far it should start with pro rata for the month mentioned as balance of R 697.05 unless MTN deliberatly ripping me more money for the month. I think am being taken for granted by MTN with the kind os statement for this month. MTN SHOULD RECTIFY MY STATEMENT OR CANCEL THE CONTRACT IF IT CONTINUE RIPPING ME WITH EXTRAT CHANGES THAT I DO NOT KNOW ABOUT IT ONLY THEM KNOW ABOUT. HOW CAN I BE CHARGED WHEN WAS REMOVED FROM NETWORK SINCE 24/09/2018 UNTIL 24/10/2018 WHEN MY SIM CARD WAS ACTIVATED. MTN SHOULD BE ASHAMED OF ROBBING CUSTOMERS

SENCHE S's update19 Nov 2018, 09:48

Reviewer Update