Dispute from 2015 drags on - fobbed off with inaccurate information

<p>This saga dates back to Nov 2015regarding a refund for data charges in dispute.</p> <p>Hello Peter review published MTN responded "we'll investigate" on 3 march 2017</p> <p>Nothing happened</p> <p>I posted second Hellopeter review around 27 Mar, MTN responded firstly to say that they would investigate.</p> <p>Shortly after that, I received the following:</p> <p> QUOTE</p> <p>Official private business reply:</p> <p>Good Day,</p> <p>We have just received feedback and according to S***x M****** who has been dealing with this matter from the beginning you have declined both credits of R*** and RYYY done by Retention as well as MTN Direct (Sales Team). </p> <p>Kind Regards<br /> Complaints Management Team<br /> </p> <p>UNQUOTE</p> <p> </p> <p>I immediately responded with a copy of one of FOUR e-mails to the agent in question (sent on 2 Sept 2016) and all of the asking about the status of the refund. I further offered to send copies of all the e-mail correspondence.</p> <p>QUOTE</p> <p>S******x</p> <p> For the second time, please advise where we stand with the dispute for refund of R*** and additional RYYY. This feedback was requested over a month ago. I am currently out of the country so please communicate via email! This has been dragging on for too long</p> <p>This is now the third time I am following up. Please see below! How long can it take to resolve this matter??!!</p> <p> </p> <p>Regards</p> <p>QUOTE</p> <p> </p> <p>And guess what? I have not received any reply. </p> <p> </p> <p> </p> <p> </p>