KM
Kevin M
1 reviews | Active since Nov 2011
19 Nov 2015, 11:09
Dispute
Hi there, <br> <br> I had requested that my account be terminated and requested the cancellation fee to be calcutlated and sent to me. Upon receiving this amount and awaiting for the current bill cycle to debit - I had then paid the cancellation fee in the exceess of over R6'500. I no yesterday get and email from retetions stating i need to pay a R440 billed account before they can terminate the contract. This is B.**** ! I then requested a call back and has now been over 24hrs and no one has contacted me in this regard. Can you see why I left MTN ! <br> <br> Thanks you in advance. Please can someone call me..
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MTN South Africa's replyOfficial
20 Nov 2015, 12:54Hello Kewell,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Unfortunately I could not get hold of you on your number ***. Please may you provide us with the cellphone number that you paid the early cancellation fees for in order to investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Unfortunately I could not get hold of you on your number ***. Please may you provide us with the cellphone number that you paid the early cancellation fees for in order to investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply20 Nov 2015, 12:54
Official
Hello Kewell,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Unfortunately I could not get hold of you on your number ***. Please may you provide us with the cellphone number that you paid the early cancellation fees for in order to investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Unfortunately I could not get hold of you on your number ***. Please may you provide us with the cellphone number that you paid the early cancellation fees for in order to investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,