GM
Gail M
1 reviews | Active since Oct 2013
01 Jul 2015, 12:04
displeased with MTN billing
My previous complaint (dated 12 June15)re termination of service with MTN and their subsequent response (reference ***) on 24 June has reference.<br> <br> Could MTN urgently explain why they deducted R1559.94 on 30 June 2015 since the contract expired October/November 2014 already and we just kept it on a month-to-month basis? This is totally unacceptable. <br> <br> MTN's swift response would be appreciated.
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MTN South Africa's replyOfficial
12 Jul 2015, 10:26Hello gailmal,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the charges were incurred from data usage and the reason you were billed because the line was only migrated 24-06-2015.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the charges were incurred from data usage and the reason you were billed because the line was only migrated 24-06-2015.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply12 Jul 2015, 10:26
Official
Hello gailmal,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the charges were incurred from data usage and the reason you were billed because the line was only migrated 24-06-2015.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the charges were incurred from data usage and the reason you were billed because the line was only migrated 24-06-2015.
Thank you
Wenzile Masina
REQ:***