displeased customer

hi, i am a contract customer at mtn, i am very displeased and unhappy with the service that is provided. it is been months now that i cannot use my contract card due to it been blocked.i have spoken to many consultants and they cannot assist me as they say the account is handed over to legal. my question is i have been making payments timeously and i cannot understand as to how the account is still with legal. firstly i cannot pay for something that i have no use for, i am making payments time and again but the account is still blocked. in a case like this what happens to me as the customer and the airtime that is supose to be provided to me on a monthly basis when my payment are been made, please i need assistance in this matter as i am not going to be keep paying for something i cannot use, i am a business person and due to the lack of customer service my business is been on a hold as people cannot contact me. the number that is blocked is ***, the number that you can contact me on currently is ***. your sincerly s.satar<br> <br>