Displeased and frustrated with MTN service

Good evening

I’m not happy with MTN service and the fact that my connection must be suspended due to non payment yet there was sufficient funds available in my account when the debit order deducted on the 4th of December of which the funds where later reversed back into my account and the bank charged me bouncing fees however the bank rebated my money cause there was money of the fees deducted.

On the 5th of December 2023 then got an an SMS notification stating I need to make payment arrangements for R410.50 due to debit order not successful of R399 was not successful yet money in the account for the debit order to run. I then tried making payment on your MTN App of which the billing section is always having system issues I then made an EFT payment on the 7th of December 2023 via my banking of the R410.50 of which is more than my instalment which now again apparently MTN has received.

I sent an email on the 13/12/2023 with the same query my I was informed the bank rejected my payment I need to do another one which I did on the 15/12/2023 same amount but from last night my connection was suspended. I am unable to work but I’ve already made 2 payments to MTN.