1 reviews | Active since Mar 2010
DISPLEASED
Third request - Come on MTN, I want you to phone me to sort this out: I was a 16 year old Autopage client, and had this number since I joined MTN in 1999.I cancelled my Autopage contract to join MTN directly hoping to get better service from MTN. I app**** for a contract yesterday (20 October 2015) with MTN Store. Late yesterday afternoon I received an sms, saying I do not meet their requirements. Today I spent the whole day phoning MTN ***),hanging on for 30-40 min + got cut-off 10 times trying to find out what is wrong with my application. I finally spoke to someone who told me I must contact Trans Union, because there is a default on one of my accounts. I contacted Trans Union, paid for a credit report. Just to see that their is no defaults. Try calling MTN again, being transferred back and forth and cut off. Is this the type of service MTN offers? This is unacceptable, can the correct person/supervisor from MTN call be back regarding this application. Thank you<br> Add a new Mtn Report<br> Inappropriate report? Back<br> SUPPLIER'S RE
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the MTN direct management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the MTN direct management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
