Dispicable

I phoned 808 to find out how to upgrade over the phone and there was such screaming and shouting going on in the call center that the agent and I couldn't hear each other. She just kept repeating a number that I could not hear, I got agitated and asked her to keep the people quiet. Only then could I hear wht the number was that she was saying.

I phoned MTN Direct to upgrade and waited for 15min on hold. This is not a free call. I just wish that MTN would treat their customers with more consideration and respect.