EN
Emmanuel N
1 reviews | Active since Mar 2015
03 Jul 2015, 09:34
Dismay
For the past one year and half i have been failing to reach MTN contract division /call centre, the number is always engaged.I am failing to understand how come a call centre number becomes engaged.<br> <br> I realy want to inquire about my statement bill and months outstanding on my contract,I realy doubts if i would consider an upgrade due to this communication failer.I find this disgusting and irritating.<br> <br> Please inform me on how much is outstanding and months as well?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Jul 2015, 14:38Hello Emmanuel Nzama,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your contract term date is the 7th of October 2015. A request for the calculation of the early cancellation fees has been escalated to the Retentions department. They will contact you directly with feedback, reference number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your contract term date is the 7th of October 2015. A request for the calculation of the early cancellation fees has been escalated to the Retentions department. They will contact you directly with feedback, reference number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Best regards,
MTN South Africa's reply07 Jul 2015, 14:38
Official
Hello Emmanuel Nzama,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your contract term date is the 7th of October 2015. A request for the calculation of the early cancellation fees has been escalated to the Retentions department. They will contact you directly with feedback, reference number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your contract term date is the 7th of October 2015. A request for the calculation of the early cancellation fees has been escalated to the Retentions department. They will contact you directly with feedback, reference number ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Best regards,