Dismal attention to branch basics

Your MTN Rosebank branch is a wreck.

Not only have you not had SIM CARDS to sell for DAYS.

But when I simply need to port my number, your entire team behind the desks is treating your business as a joke. Probably playing into your -87% rating on Hellopeter. No concern with your branches, and Rosebank is meant to be a flagship branch of yours.

In response to asking at the counter to port my number, they hand me a page and send me home saying it can all be done on 135.

They don't say the old sim is required, which you would know, if you're LISTENING when I say my phone has been lost/******.

So I have to get an MTN sim card from PICK N PAY, because MTN doesn't even know they have no sim cards.

I get on the line with 135 that tells me to go in-store again. I go in-store but now that I used that SIM card to call 135, I have to buy another SIM card the next day.

DOES MTN HAVE SIM CARDS THE NEXT DAY? NO.

So I have to go back to Pick n Pay, but I'm told I need my proof of residence/ID, which your staff hung onto after telling me to go - NOT TWO BRAIN CELLS TO LET ME KNOW, 'YOU WOULD NEED THIS TO GET A SIM'. So I go back, get the documentation, wait again.at PNP. I get the SIM, take it back to your staff, who fiddle for 10 minutes, to tell me the sim is still active, so they can't do anything AND TELL ME TO CALL 135.

Hey guys, I don't give a **** if you don't mind running your business into the ground. Probably just for laughs as you won't even read this. Do what you like and good luck.