1 reviews | Active since Oct 2013
Disinterested staff
Wanted to apply for a contract with MTN. was asked to come in with the relevant documentation. Was told that I would receive a call next day about confirmation. Two days later I never received a call. I called the Musgrave branch (one I went to). Called about 10 times each time it rang for over a minute. Phone would cut off. When I did get through spoke to Gramie. Asked why phone rings she said they don't answer phone if shop is full. Explained to her why I called. She wanted to know my id no and cell no but she could not pick up anything. To me it seems that this application was not processed by branch. Gramie took my cell number and said to call back. I said I am not happy with the service. Gramie replies. Okay no problem and bye. Where's the dedication? Gramie is just not concerned that she just lost a customer.
Good day Selwyn,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that we tried to contact you today at 14:37 from a number ending *****7212. We wanted to confirm which of the two MTN stores in Musgrave you went to so we can escalate your service complaint the relevant regional store manager for their urgent intervention.
We also wanted to confirm with you if we should proceed to get one of our sales agents to contact you and assist with a telephonic contract application.
Kindly respond to this post by email to *** so we can promptly assist you further.
We trust you will find the above in order and we look forward to being of service to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Selwyn,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that we tried to contact you today at 14:37 from a number ending *****7212. We wanted to confirm which of the two MTN stores in Musgrave you went to so we can escalate your service complaint the relevant regional store manager for their urgent intervention.
We also wanted to confirm with you if we should proceed to get one of our sales agents to contact you and assist with a telephonic contract application.
Kindly respond to this post by email to *** so we can promptly assist you further.
We trust you will find the above in order and we look forward to being of service to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,